At the airport, your chauffeur will be waiting in the arrivals hall holding a name board. For other locations, your chauffeur will meet you at the pre-arranged meeting point. You will also receive an SMS to the phone number provided during booking, allowing you to track your chauffeur’s arrival and contact them if required.
We continuously monitor all flights, ensuring your chauffeur automatically adjusts to the updated arrival time.
Luggage capacity depends on the selected vehicle type. If travelling with excess luggage, we recommend choosing a larger vehicle. Pets are welcome subject to prior arrangement.
We recommend arriving at least 3 hours prior to international flights and 2 hours before domestic flights. Please confirm with your airline for exact requirements.
Yes. Complimentary bottled water is provided for all passengers. Child seats are available upon request; however, these can only be guaranteed when booking a premium MPV service.
Smoking and the use of electronic cigarettes are strictly prohibited inside the vehicle. However, a short stop can be arranged upon request.
Estimated journey times depending on traffic conditions: Heathrow approx. 60 minutes, Gatwick approx. 85 minutes, Luton approx. 75 minutes, Stansted approx. 85 minutes, London City approx. 55 minutes, Farnborough approx. 85 minutes, RAF Northolt approx. 55 minutes, Biggin Hill approx. 70 minutes.
All our chauffeurs are fully licensed, highly trained professionals with extensive local knowledge.
Yes. Discretion and confidentiality are fundamental to our service. All client information is handled with the utmost care and professionalism.
Yes, your chauffeur will assist with your luggage and provide full door-to-door service to ensure maximum comfort.
All chauffeurs are professionally presented in a dark suit and tie.
No. For safety reasons, chauffeurs do not use mobile phones while driving.
Our chauffeurs deliver a smooth, safe, and comfortable journey, always adapting to road conditions and regulations.
To open a business account, please complete the application form available in the Business Partner section. Our team will contact you shortly after submission.
We offer weekly, bi-weekly, or monthly billing and payment cycles for business clients. All invoicing and payment terms are tailored individually based on agreement.
For higher booking volumes, we offer customised pricing and exclusive corporate benefits.
Yes, we provide long-term, tailored contracts for our corporate partners.
Yes, bookings can be modified at any time via our online platform or through our customer support team.
Corporate clients benefit from priority booking, flexible billing arrangements, and tailored service solutions.
Our pricing is based on a base fare, distance travelled, and journey time. Instant quotes are available via our online platform, or bespoke quotations can be provided upon request.
Yes, complimentary waiting time is included as follows: 60 minutes for airport pickups, 30 minutes for train stations, ports, and private airports, and 10 minutes for address pickups.
For online bookings, payment is required during the final step of the booking process. Business clients are invoiced according to agreed terms.
A surcharge applies on public holidays, as outlined in our Terms and Conditions. However, we do not charge additional fees during peak hours, as our pricing is not based on traffic conditions.
VAT is charged separately at the current rate of 20%.
Waiting time is charged per minute and applies only after the complimentary waiting period has expired.
We accept major credit and debit cards including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay, bank transfer and tailored business payment solutions.
Cancellation terms depend on the type of booking. Please refer to our Terms and Conditions or contact our customer support team for further assistance.